This Notice describes how we protect, collect, use, and share information. Information means all nonpublic information related to individuals who contract with Medicaid Done Right for assistance.

Medicaid Done Right’s Privacy Principles

• • Medicaid Done Right does not sell the information it collects.
• • Medicaid Done Right does not allow those who are doing business with Medicaid Done Right to use the information Medicaid Done Right collects for their own marketing purposes.
• • Medicaid Done Right contractually requires any person or organization providing products or services to Medicaid Done Right to protect the information.
• • Medicaid Done Right does not share medical information unless:
  • • The person expressly authorizes it.
  • • Disclosure is required by law.

Medicaid Done Right Protects Customer Information

Medicaid Done Right maintains physical, electronic, and procedural safeguards to protect information and to comply with federal and state laws. Medicaid Done Right retains customer information for legal, auditing, regulatory, and business purposes.

Information Medicaid Done Right Collects

Medicaid Done Right collects and uses information in different ways. For example, Medicaid Done Right gathers information from:

• • Applications and other related forms to assist with obtaining benefits.
• • Financial institutions.
• • Records of financial transactions.
• • All information collected by Medicaid Done Right is used solely in connection with Medicaid Done Right’s business operations.

How Medicaid Done Right Collects Information

Medicaid Done Right only collects data through text messages that is necessary to facilitate communication with residents and families concerning meeting times and case status, to collect financial documents required by the states, and occasionally, with facilities under contract with Medicaid Done Right.

How Medicaid Done Right Shares Information

Residents or families who sign Medicaid Done Right’s contract agree to allow sharing the information described above with Medicaid Done Right employees, facility employees, and attorneys, if any, retained by the Residents.

Medicaid Done Right does not disclose or transmit any SMS content to third parties for the purpose of marketing or promotional activities.

Other Important Information

For questions about this notice, please contact Medicaid Done Right at:
Medicaid Done Right’s IT Department: 855-215-5113 (Ext. 3).

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SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. You verify that the phone numbers you provide MDR are true and accurate and that you are the current subscriber or owner of any numbers provided. If your number changes you agree to notify MDR by contacting MDR at: 888-380-1777.

Types of SMS Communications:

If you have consented to receive text messages from MDR, you may receive messages related to the following:

• • Appointment reminders
• • Follow-up messages
• • Billing inquiries

Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive 3-5 SMS messages per week related to your [appointments, follow ups, /billing, etc.].

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt in to receive SMS messages from MDR in the following ways: • Verbally, during a conversation

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or you can get help directly from us at 888-380-1777.

Standard Messaging Disclosures:

• • Message and data rates may apply.
• • You can opt out at any time by texting "STOP."
• • For assistance, text "HELP" or visit our website at https://medicaiddoneright.com
• • Message frequency may vary

Miscellaneous:

You warrant and represent to MDR that you have all necessary rights, power, and authority to agree to these Terms and Conditions and to perform your obligations hereunder. You confirm that nothing in these Terms and Conditions to which you agree will result in a breach of any other contract you may be obligated to fulfil. You understand and agree that MDR may change these Terms and Conditions from time to time and that MDR will communicate any updates to you.